Terms and conditions

Prices, taxes, fees

We aim to provide competitive prices on the products we offer. Posted prices may not include promotions, coupons or discount codes and do not include taxes or charges for shipping and handling. Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping and handling charges and other applicable fees. Prices are exclusive of, and you shall pay all taxes, duties, levies or fees, or other similar charges imposed on HP or on you by any taxing authority (other than taxes imposed on HP's income) related to your order. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart. After you place your order, we will send you an email with your order details.

If you feel your order should be tax exempt, you must provide us with a valid tax-exempt certificate—other than a resale certificate—at the time you place the order. HP Store products and services are intended for personal use and not for resale. We do not accept resale certificates. Please review the detailed instructions regarding submitting valid acceptable certificates.

For orders shipped to California, effective January 1, 2005, we are required to collect a recycling fee on qualifying products and also to meet California’s embedded battery recycling fee requirement. For more detailed information regarding recycling fees see our HP Store FAQs.

Notify HP Store promptly if you believe your order has a pricing or other error.

Prices, promotions, deals, specifications, product availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Should we lower the price of the product you purchased within the return and exchange period, please review our Price protection information for full details, exclusions and steps to make a qualifying price drop request. Restrictions and quantity limits may apply as well including orders for discounted and promotional items.

HP strives to display accurate price information; however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice and to cancel any orders arising from such occurrences.

Personal Use

Products, services, gift cards, and support acquired by you under these Terms are solely for your personal internal use and not for immediate resale or export, sub-licensing or further commercialization. All purchases are intended for final delivery to locations within the U.S.

For your protection, purchase HP gift cards only directly from HP. HP does not guarantee or replace gift cards purchased from other stores or individuals, and HP does not replace gift cards purchased directly through HP.

Payment and financing

We accept HP Financing, credit and debit cards (Visa, Mastercard, Discover, American Express), PayPal, Google Pay, and HP Store gift cards. Payment options for our business customers also include Purchase Order, ACH, wire transfer, and leasing. Our qualified leasing customers will have the option to defer payments for 90 days. Want to know more? Please call 1 (888) 999-4747 for additional information.

Saved Payment Methods

If you choose to save your payment information when placing your order, you expressly consent to the HP Store storing your credit card number and card expiration date. A saved credit card is required for any subscription service purchased and is subject to any additional subscription service consent and terms. Stored payment information may be used as your payment method for future transactions at the HP Store. You must log into your HP Store account in order to use, update or delete your saved cards. You may make changes to your stored payment methods or delete your stored information through My Saved Cards in the My Account section within your account. You are responsible for maintaining the security of your account and the accuracy of the information. You will only provide information about payment methods that you are authorized to use. You authorize HP to charge stored credit card information when placing orders using such payment.

Order acceptance and cancellation

By placing an order, you agree that your order is an offer to purchase all products and services listed therein under these Terms. After having received your order, we will send you an email with your order number and details of the items you have ordered; provided however, all orders must be subsequently accepted by us, or we will not be obligated to sell the products or services to you. Should your order not be accepted, you will receive a cancellation notice email, and your preauthorization hold will be released or if applicable a refund will be processed.
We may choose not to accept any orders in our sole discretion.

Your payment account will be charged when you place your order. Once submitted, your order cannot be changed by you.

If you need to cancel your order, you may do so within one hour after placing it, provided the order has not yet entered processing status. Orders generally begin processing within one hour of placement, and once an order is in processing status, it may not be cancellable.

For security reasons, we do not allow address changes after an order has been placed. To cancel an eligible order within the one-hour cancellation window, you may (i) access your order online and cancel your order and if no Cancel button is visible, it means the time frame is past our cancellation window; (ii) contact us via chat seven days a week from 9:00 a.m. to 12:00 midnight EST, or (iii) call our Order Support team at 1-(800)-407-4005, Monday through Friday from 8:00 a.m. to 8:00 p.m. EST. Please call 1 (888) 999-4747 for additional information.

For custom-built Personal Computers (“PC”), our factory receives your order as soon as it is approved. Since the PC is custom built, your order cannot be changed or modified once the order has been processed.

We reserve the right to correct any errors, inaccuracies or omissions, even after an order has been submitted and whether or not the order has been confirmed and your payment account charged.

Please note the HP Store reserves the right to decline or cancel orders at any time, for any reason including but not limited to supply constraints, pricing or other typographical errors; your pre-authorization or charge will be fully refunded and your payment account pre-authorization will drop off or your charge will be refunded within 3 to 5 business days depending on your bank’s processing time. In such instances, we provide notification via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure.

Product Availability and Limitations

All products are subject to availability. We make no representations or warranties that products displayed on the HP Store will be available at any time.

In the event there are supply constraints on our products, we may limit the number of products available for purchase. We reserve the right at our discretion to change quantities available for purchase at any time, even after you place an order. Additionally, there may be occasions when we confirm your order but subsequently learn that we cannot supply the ordered product. In the event we cannot supply a product you ordered, we will cancel the order and refund your purchase price in full.

Shipping

HP Store ships to street addresses within the 50 United States (U.S.) and the District of Columbia. We cannot deliver to P.O. boxes, private mailbox stores, freight forwarders, U.S. territories, or addresses outside the 50 United States and the District of Columbia. You accept liability if you choose to ship to a restricted location. Click here for complete information on shipping and delivery.

We do not allow address changes after an order has been accepted. You may not export any products purchased from the HP Store.

Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we are not liable for late deliveries. We will, as we become aware, communicate any delays in shipment.

HP fulfills and ships products purchased through the HP Store. Title and risk of loss for any damage(s) transfers to you when the product ships. Once the product ships, you will receive a Shipment Notification Email. If there are any issues with delivery, please contact HP Store Order Support to report and receive assistance. All claims regarding delivery issues including loss, damage, mis-delivery, must be made within 10 days of delivery or of the last scan of the package tracking. After the ten-day period, our ability to locate any shipments or resolve any claims is limited. Claims received after this point may be denied by HP.

If the shipping box appears damaged from the outside when the shipment is delivered, you have the right to refuse the shipment. Please have the deliverer/driver note the nature and extent of the damage on the shipping receipt. The carrier will return the shipment to HP. Submit a case online (access your order and select “Get order help”) or contact HP Store Order Support (over the phone, chat or through email) immediately to inform us.

If after receiving your order you determine that the product is cosmetically damaged (scrapes, dents, etc.) or operationally damaged (the system will not work) in shipping, take digital photographs of the damaged product and the inside and outside of the box it was received in. Contact HP Store Order Support immediately and provide documentation of the damage in detail. All claims must be made within 10 days of delivery. Claims received after this point may be denied by HP.

SMS Notifications for Order Updates

If you opt-in to receive SMS notifications:

• We will only use your phone number for text message updates regarding the status of your delivery.
• You can cancel the SMS service at any time. Just text "STOP" to 41320.
• If at any time you forget what keywords are supported, just text "HELP" to 41320. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
• Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.
• If you have any questions regarding privacy, please read our privacy policy here.
• More information about our SMS text messages here.

Returns and Exchanges

Our return policy details which products are eligible for return, HP’s refund policy and any other applicable conditions related to returns or exchanges. Once your return request is approved, we’ll email you a prepaid label to ship the item back to our warehouse.

Please keep the following in mind:

• Item Condition: You are responsible for ensuring the return arrives safely, completely, and undamaged.
• U.S. Returns Only: HP Store prepaid return labels are valid for use within the U.S. only and for purchases made at the U.S. HP Store. Returns initiated outside the U.S. must be shipped back to the U.S. at the customer's expense.
• Data and personal items: You are responsible for the backup of data, software and programs; removal of any confidential, proprietary and personal information; and removal of any media (like USBs or memory cards). HP is not responsible for lost data or left-behind items.
• Policy Discretion: HP Store reserves the right to decline or cancel return requests at any time. If this occurs, we will notify you at the email address linked to your order.

Global Trade Restriction Notice

You understand and acknowledge that HP products are subject to U.S. and other national export and import regulations and you certify you are not a citizen and/or a party of a country which is subject to certain trade control embargoes, sanctions, prohibition and restriction, to include all countries identified in country groups D:1, E:1 and E:2, as identified in Supplement No. 1 to Part 740 of the U.S. Export Administration Regulations, see here without having first obtained required government authorization. We may suspend performance of our obligations if a customer is in violation of any applicable laws or regulations.

Release, Indemnification and Limitation of Liability

YOU HEREBY RELEASE AND AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS HP, ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES (COLLECTIVELY, “HP PARTIES”), FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES AND CAUSES OF ACTION (INCLUDING EXPENSES AND ATTORNEYS’ FEES) INCURRED ARISING OUT OF OR RELATING TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS. YOU AGREE TO COOPERATE AS FULLY AS REASONABLY REQUIRED IN THE DEFENSE OF ANY CLAIM. HP RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES (LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE), ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY (FOR ANY REASON) AND YOUR SOLE AND EXCLUSIVE REMEDY (FOR ANY CAUSE WHATSOEVER) SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE PURCHASED OR ORDERED THROUGH THE HP STORE.

Waiver of Jury Trial, Dispute Resolution and Binding Arbitration

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO THE HP WEBSITE OR YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE HP STORE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified herein. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

Each Party shall be responsible for their own attorneys’ fees and costs in arbitration unless they are authorized by law or the arbitrator determines otherwise in accordance with applicable law.

You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR HP WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitrator has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

Governing Law and Jurisdiction

This HP Store is operated from the United States. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision. The United Nations Convention on Contracts for the International Sale of Goods will not apply to purchases made from the HP Store.

Spanish Language Services

Our chat team uses Spanish translation services. Please note that there may be parts of the conversation in English, especially when paying via our secure credit card payment method. In the event that you purchase a product from the HP Store, all email confirmation notices will also be in English.

Spanish language chat customers will also receive a post-chat survey that will be in English at the end of the chat conversation. You can write your comments in Spanish, and we will make sure to manage them.

We only offer Spanish translation services via Chat. Our HP Store currently does not provide Spanish translation services in other parts of the store and may not provide any other Spanish translations in other departments such as HP Instant Ink or HP Technical Support.

Servicios de idioma Español

Nuestro equipo de chat utiliza servicios de traducción al español. Tenga en cuenta que puede haber partes de la conversación en inglés, especialmente cuando paga mediante nuestro método de pago seguro con tarjeta de crédito. En el caso de que compre un producto en nuestra tienda en línea, la HP Store, todos los avisos de confirmación por correo electrónico también estarán en inglés.

Los clientes del chat en español también recibirán una encuesta posterior al chat que estará en inglés al final de la conversación. Puedes escribir tus comentarios en español y nos encargaremos de gestionarlos.

En este momento, sólo ofrecemos servicios de traducción al español vía Chat. Nuestra Tienda HP actualmente no brinda servicios de traducción al español en otras partes de la tienda y es posible que no brinde ninguna otra traducción al español en otros departamentos como HP Instant Ink o Soporte técnico de HP.