Text SMS messages for shipping and delivery status
Terms and Conditions
- We will only use your phone number for text message updates regarding the status of your delivery.
- You can cancel the SMS service at any time. Just text "STOP" to 41320.
- If at any time you forget what keywords are supported, just text "HELP" to 41320.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.
- If you have any questions regarding privacy, please read our privacy policy.
- Only U.S. phone numbers are supported.
- Our store Terms and Conditions are at: https://www.hp.com/us-en/shop/cv/termsandconditions.
Subscribe
- For customers with an HP Store account, log in to your account and select Subscribe. Texts will apply to your orders and shipments from that point forward. You can edit your phone number there as well.
- If you check out as a Guest, you have the option to sign up for shipping and delivery text updates for your specific order immediately after order placement. After that step, you won’t be able to sign up for that order. Also, note, you won’t be “subscribed” to our service for future orders.
Unsubscribe
- For customers with an HP Store account, log in to your account and select Unsubscribe.
- If you checked out as a Guest, you have not “subscribed” to our service but you may have opted in to shipping and delivery text updates for your order. You can cancel the SMS service at any time. Just text "STOP" to 41320.
Order status
- Please log in to your HP Store account here or you can input your order number, email and last 4 digits of your phone number to see the status of your order including processing and shipment - https://www.hp.com/us-en/shop/MyAccountOrderStatusView?catalogId=10051&langId=-1&storeId=10151.
- Please note that items ship as available and may ship in multiple packages depending on source location and availability.
- For more information about our products and types of products we sell, please review this information: https://www.hp.com/us-en/shop/cv/customerservicefaq#Products.