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HP Price Match
Price Match: FAQ
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Price Protection: FAQ
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HP Price Match Price Match: FAQ HP Price Protection Price Protection: FAQ

HP Price Match and Price Protection Policies

HP Price Match (before purchase)

At the time of purchase, HP.com will match the current direct‐fulfilled, pre‐tax price for new "Comparable PCs" and identical HP printer, display, and accessory model numbers from any nationally recognized online retailer, such as Dell.com, Lenovo.com, Amazon.com, BestBuy.com, TigerDirect.com, Newegg.com and Staples.com. Just call 1‐800‐888‐0229 or chat with us before you buy.

"Comparable PCs" are defined as desktops and laptops manufactured by Dell, Lenovo, Toshiba, Samsung and HP which have the same specifications (screen, touch capability, operating system, processor, memory, hard drive, optical drive, graphics cards and all other product features) as an HP PC listed on the HP.com Store.

Please call or chat with us to request a price match and to complete your new purchase. Price match requests cannot be completed via e‐mail. When you call or chat, please tell the sales agent:

  1. The Comparable PC (manufacturer and detailed specification) or identical HP Printer, display, and accessory model number offered by the specific nationally recognized online retailer.
  2. The direct fulfilled, pre‐tax price and the steps you took to get to the price.
  3. The applicable PC, printer, display, or accessory on HP.com.

The HP.com sales agent will review and verify the price match request with you, including determining whether the entity is a nationally recognized on‐line retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer, display, and accessory model number is sold on HP.com, and checking the lower price and the availability of the product on HP.com. Price protection, price matching or price guarantees do not apply to Intra‐day, Daily Deals, in‐store only, or limited‐time promotions.

Price Match: Frequently Asked Questions

Does the product model number need to match exactly?

For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: desktops and laptops manufactured by Dell, Lenovo, Toshiba, Samsung and HP which have the same specifications (screen, touch capability, operating system, processor, memory, hard drive, optical drive, graphics card and all other product features) as an HP PC listed on the HP.com Store.

For HP Printers, displays, and accessories, yes, the product model number does need to match.

Do the specifications have to match exactly?

Yes.

Do I request a Price Match before or after I make a purchase?

Before you purchase.

When does the Price Match Policy not apply?

This Price Match Policy is limited to one price match per item, per guest and does not apply to: prices offered by any person or entity other than nationally recognized on ]line retailers; the online prices of third party vendors designated on any nationally recognized on online retailers' websites; or for contract, volume or reseller buyers (please contact your Account Manager). The Price Match Policy does not apply to membership stores such as Costco and Sam's Club or used/ refurbished equipment sold on websites such as eBay.

The Price Match Policy does not apply to offers that include additional software, financing, gift cards, bundling of items, free items, pricing errors, mail‐in offers, coupon offers, special discount offers, services, items that are advertised as limited‐time, limited‐quantity, out of stock, open‐box, clearance, refurbished items, used items, trade‐ins, shipping and delivery charges; and credit card offers.

This Price Match Policy applies to sales in the United States only.

What if I have a coupon or special discount for the retailer's site?

Price matching does not apply to designated online retailers' coupon or special discount offers.

Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, HP.com does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.

What if the nationally recognized online retailer does not have the item in stock or has limited quantities of the product?

If the item is out of stock or if the advertisement is a limited quantity item, it is not eligible for price matching. Likewise, if HP.com has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Does HP.com price match "free gift with purchase" offers?

No. HP.com does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.

Does HP.com price match offers with financing?

HP.com does not match financing offers. HP.com also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from HP.com and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.

Does HP.com match trade‐in value and offers on trade‐in products?

No. HP.com does not match trade‐in value and offers on trade‐in products.

What if I have a coupon or special discount for HP.com?

You can either take advantage of a Price Match price or any coupon or special discount that you have for HP.com, but not both.

HP Price Protection (after purchase)

We want you to have the best products and prices. If we lower the price of the product you purchased, and it's still in stock, and hasn't been discontinued and isn't an exclusion (see below), you may contact Order Support within the return and exchange period to request a credit for the difference between the price you paid and the current HP.com selling price. Please provide your order number and the current price for the same product selling on our site so we can verify and assist you. One price protection refund per exact item, per customer, at the current price available to all customers.

  • Step 1: Identify the same lower‐priced product that you purchased within the return and exchange period on the HP.com store.
  • Step 2: Check our exclusions list (below).
  • Step 3: If not excluded, contact HP.com Store Order Support and provide the active link, exact product and lower price of the product you purchased from us and your order number. Once confirmed, we will issue your refund after shipment.

Exclusions — Our price protection does not cover:

  • Non‐HP branded products.
  • Business series products (including Zbook, Elite, Pro, workstations, thin clients and servers).
  • Other stores / retailers
  • Contract, volume or reseller orders
  • Special promotions or other conditions are not eligible for price protection including financing offers, bundle offers, free items, pricing errors, coupon offers, items that are advertised as limited‐time or limited quantity, intraday deals, doorbusters, Deal of the Day, out of stock items, clearance items, credit card offers, gift card offers, "Final Sale" items, and items for sale during Thanksgiving week and Cyber Week and during our additional major sales including Presidents Day, Memorial Day, 4th of July, Labor Day, and Red Tag Sales.

More information

Price Protection: Frequently Asked Questions

How do I request price protection?

Please check the details of our price protection policy and then contact our Order Support team to make a request.

What is the HP Store returns period?

Please refer to our Returns information.

I ordered a configurable computer and now the price has dropped, can I get a price protection refund?

Yes, provided that exclusions do not apply to your order and that the configuration is exactly the same. Custom‐built computer specs must match in order to be considered for price protection.

When does the Price Protection Policy not apply?

This Price Protection Policy is limited to one price adjustment per item, per guest and does not apply to: Non‐HP branded products, Business series products (including Zbook, Elite, Pro, Workstations, Thin Clients and servers), Other stores / retailers, contract, volume or reseller orders, and Special promotions or other conditions including financing offers, bundle offers, free items, pricing errors, coupon offers, items that are advertised as limited‐time‐only (doorbusters) or limited quantity, out of stock items, clearance items, credit card offers, gift card offers, "Final Sale" items, and items for sale during Thanksgiving Week and Cyber Week and during our additional major sales including Presidents Day, Memorial Day, 4th of July, Labor Day, and Red Tag Sales.

Once the price drop has been verified, when will I be refunded?

Refunds can only be issued after order shipment. Once issued, you will receive email notification, and the refund will reflect on your payment account in 3 to 5 business days depending on the processing time of your bank.

I saw another price drop, can I request another price protection refund?

No, price protection refunds are limited to one per item per customer.

HP reserves the right to cancel or amend these terms at any time, and to verify all information regarding the competing offer and to refuse to offer a price match, if in its sole discretion, HP is unable to verify the competing price offer. This Price Match Policy is subject to change without notice. This Price Match Policy is only applicable at the time of purchase of an HP PC or HP printer; HP will not match prices after a purchase has been made if a customer has subsequently found a lower applicable price. All other terms and conditions of a purchase from HP apply.

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We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Enpirion, Iris, MAX, Intel RealSense, Stratix, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

Business Solutions Laptops & Desktops

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.My HP Rewards

“Best All In One Printer” and “the easiest printer you’ve ever had to set up” from Wirecutter. ©2020 The Wirecutter, Inc.. All rights reserved. Used under license. https://www.nytimes.com/wirecutter/reviews/best-all-in-one-printer/

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.
Intel Processor: Intel's numbering is not a measurement of higher performance.
AMD Processor: AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology.
Hard Drive: Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.
HD (High Definition) content required to view HD images
Blu-ray Drive requires the following disclaimer: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. This Blu-ray drive does not support writing to ultra-high speed CDRW media (16X to 32X advertised performance). HD-DVD movies cannot be played on this PC
Wireless LAN: Wireless access point and Internet service required and not included.

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

++ Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $5,000-$250,000 on a 36-month term. Fair Market Value deals only. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 10/31/2026 and funded by 11/30/2026. The advertised opportunity is intended as a lease and not as a loan. The lessor will own the leased equipment. The terms and conditions of the lease contract control, and you may be required to pay renewal payments, purchase options, return fees, and other amounts. The promotional rate does not represent an annual percentage rate. The total of all lease payments and any renewal payments or purchase option is likely to exceed any cash price initially offered.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of September 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.