HP.com self-service order cancellation information | HP® Official Store

HP.com order cancellation information

Should you need to cancel your recent order, you can submit a cancellation request.
Here's how:

HP Returns - Step 1

Step 1

Use your account login or order detail credentials to access your order.

HP Returns - Step 2

Step 2

Locate and click the "Cancel Order" button at the top of the order details page. Select the cancellation reason, and submit your request.

HP Returns - Step 3

Step 3

The request will be reviewed and verified by the HP Store. Updates will be sent by email.

When was my order placed
Product types
Options to request cancellation
useful tips iconUseful tips
An hour ago or less
All
Request quick cancellation online
  • Cancellation requests are for the entire order, not single items within an order.
  • Once your order is placed, we can’t edit it. If a change is necessary, we have a limited amount of time to cancel and resubmit your order.
Over an hour ago and it’s the same day
All
Call or chat for assistance – we will see what we can do! Orders flow quickly.
  • Our customer service or chat representative will try and assist you. Orders do flow quickly.
Anytime
Customized/built-to-order products with a lead-time
Request cancellation online or call or chat for assistance – we will see what we can do!
  • We can try to cancel in-progress custom orders.
  • If the "Cancel Order" button is not available on your order detail page, the possible cancellation period has passed. Please review our returns information at HP.com Store returns and exchanges.

FAQs

Change and cancel information
Cancel and change information - HP.com Store
  • For orders placed an hour ago or less, you can request quick cancel online. Follow the steps outlined above.
  • For orders placed more than an hour ago, please contact us by phone or chat and our representative will review your order and advise you what may be possible.
  • For custom or built-to-order products, we may be able to request cancellation. Please follow the steps outlined above. Please note, if your order is close to completion, cancellation may not be possible.
  • Only items purchased directly from the HP.com Store – either through the HP online store or by phone – can be cancelled. We are not able to cancel orders for items from the HP Parts Store, HP Technical Support, HP retailers, or repairs.
FAQs - Frequently Asked Questions
Can I change or add to my recent order?
  • Once your order has been placed, it cannot be edited. Therefore, we are unable to modify the order – including address changes, configuration changes on customizable PCs (this is a computer that has a lead-time to allow us to build it after you order it) – no matter how small the change may be.
  • Should you need to, however, you can request order cancellation online or speak with one of our representatives. You can then submit a new order with the necessary changes.
Can I edit my current order (order details, shipping/billing information, email, etc.)?
  • Once an the order has been placed, we are not able to edit or change . If a change is needed, you have a limited amount of time – one hour – to cancel the order. Once canceled, you can submit a new order with the necessary changes. If your order has reached "processing" status, it cannot be canceled. Please review the returns information at HP.com Store returns and exchanges.
  • For security reasons, we do not allow address changes after an order has been placed.
If I cannot cancel my order and need to return it, does a stocking fee apply?
  • A restocking fee may apply.
  • Please refer to our Returns information.
What is the status of my request to cancel?
Please note: If you have reached one of our Customer Service representatives and requested an order to be cancelled, your request will be handled promptly. Please understand that we may be unsuccessful in cancelling, and your order may still ship. In that case, returns or exchanges can be initiated here.
  • For orders that can be cancelled, you will receive confirmation via email. You can also check order status online.
When will I be refunded for my cancelled order?
Once cancelled, refunds process within one business day, and will reflect on your payment account in 3 to 5 business days, depending on your bank’s processing time.
Can I change my delivery speed?
Once an order has been placed, we are unable to change the shipping method or speed. More information and shipping cut-off times can be found on our Shipping and Delivery page.
Can I request a vacation hold?
Vacation holds may be possible, and will be reviewed and handled by our specialist team. Please make your request through our HP Store Customer Service team via chat or phone. Your order must have shipped and have an active tracking number in order to initiate a request with the carrier on your behalf.
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Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

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