HP.com order cancellation information
Should you need to cancel your recent order, you can submit a cancellation request if the order was placed within the last hour.
Here's how:
Step 1
Use your account login or order detail credentials to access your order.
Step 2
Locate and click the "Cancel Order" button at the top of the order details page. Select the cancellation reason, and submit your request.
Step 3
The request will be reviewed and verified by the HP Store. This may take up to 1 hour. Once verified, you will receive cancellation confirmation by email.
USEFUL TIPS
FAQs
- Orders can be canceled within one hour of purchase without penalty or charge.
- Cancellations take place at the order level, not at the item level.
- Only items purchased directly from the HP.com Store – either through the HP online store or by phone – can be canceled. We cannot cancel orders for items from the HP Parts Store, HP Technical Support, HP retailers, or repairs.
- Once your order has been placed, it cannot be edited. Therefore, we are unable to modify the order – including address changes, configuration changes on customizable PCs (this is a computer that has a lead-time to allow us to build it after you order it) – no matter how small the change may be.
- Should you need to, however, you can request order cancellation online within one hour or placing your order. You can then submit a new order with the necessary changes.
- Once the order has been placed, it cannot be edited. If a chance is needed, you have a limited amount of time – one hour – to cancel the order. Once canceled, you can submit a new order with the necessary changes. If your order has reached "processing" status, it cannot be canceled. Please review the returns information at HP.com Store returns and exchanges.
- For security reasons, we do not allow address changes after an order has been placed.
- Yes, a restocking fee may apply.
- Please refer to our Returns information.
- For orders that can be canceled, you will receive confirmation via email. You can also check order status online.