DIGITAL
- Remote problem diagnosis and support
- Next business day[1] onsite hardware support
- Replacement parts and materials included
- Formal escalation procedures and management
- Access to electronic support information and tools
HP 3 year Next Business Day Response Onsite Notebook Hardware Support is rated
out of
5 by
22.
Rated 1 out of
5
by
T-Bone1 from
Automatic carepack registration SUCKS!
Carepack's are to be auto registered to your laptop and here I am a month later having to call to get one assigned to my laptop!
Date published: 2023-09-17
Rated 3 out of
5
by
Haise from
Don't even know how it works cause my HP has been amazing
Note Sure how to rate this yet I've had my Omen for a year and haven't had any issues. Just purchased the Zoom for my brother as a gift since he is staring school for computer science. I have a Zoom for work which is why i purchased it for my brother these laptops are amazing.
Date published: 2023-07-08
Rated 5 out of
5
by
Tarek Aly from
I like it.
hp care pack
Date published: 2023-03-20
Rated 3 out of
5
by
Hlespinosa from
Had to register
Not automatic
Date published: 2023-02-28
Rated 5 out of
5
by
VadimF from
Build custom workstation in very few minutes with the help of the support.
It was very easy. Thank you
Date published: 2023-02-16
Rated 4 out of
5
by
BIMO from
Great warranty
It is very good.
Date published: 2022-12-14
Rated 3 out of
5
by
Anonymous from
You need to check your hardware before you ship. - many firmware updates needed- hardware failures
I have never had to do as many firm ware updates as I had to with this set of computers.
I started the process on July 13th. I finished on August 24th - the evening before my first day back at school. I had several (5+) 8 hour sessions on the phone over the summer.
1st machine - not the right chip, no working wifi card.
2nd machine - got it set up via ethernet port. Again no working wifi card.
3rd machine - required extensive firmware updates over a 3 day period. The 3 year warranty for repair and breakage was dropped. I went through the process of getting that set up - in September - during the school day - but I still haven't gotten the paperwork stating I have it.
I am really not a happy customer.
Date published: 2022-10-07
Rated 3 out of
5
by
YIMMY from
TAKING WAY TOO LONG
WOULD LOVE TO REVIEW THE PRODUCT BUT CANT, WE WONT BE GETTING THE DELIVERY UNTIL JUNEISH.
I HAVE ALWAYS LIKE HP PRODUCTS, WE'LL SEE HOW LONG IT WILL BE.
Date published: 2021-05-19
Rated 5 out of
5
by
John AM from
Top Quality care
HP field service pros are the best. When needed (rarely) they show up and get it done! Simply the best!
Date published: 2021-03-11
Rated 5 out of
5
by
Albert2000 from
Great computer!
I just received it and man what a beast super fast well made love the graphics, well mad computer!
Date published: 2021-01-15
