Rated 5 out of
5
by
Isak from
Great product
Great laptop and HP customer service is absolutely fantastic. I had a small cosmetic issue and they addressed it right away!
Date published: 2024-05-06
Rated 1 out of
5
by
Anonymous from
Exchange experience
The laptop is good but in the first time I got a defective piece in the worst experience I ever have with the HP I think 25 chats more than 15 calls.. like after 1 month I got the new one and that and that also they send an old place. I spend more than $150 on just for the Uber to get my laptop, return the old one
Date published: 2024-02-06
Rated 4 out of
5
by
DesertGamer from
A hiccup with this one
I enjoyed having this laptop while it was working. Unfortunately, it began crashing to a black screen. It would recover in a minute or so. I used CPUID HWMonitor and saw that the CPU was spiking into the red. Decided to try HP's fan diagnostic. It ran for a minute or two and then black screened again and this time did not recover. Took it to BestBuy for warranty repair (12/13/23). They ordered a part but had no ETA on when they'd recieve it. On 1/19/24 they called to say it was ready for pickup at the local store. I got it on 1/20/24 and found it was unrepaired. I turned it on, it got to the desktop and crashed to black. Attaching to an external monitor doesn't work. I now have to figure out the warranty return with HP. In over 30 years of buying HP products, this is the first time I've had an issue. In my view, quality products, occasional problems. I would, and will, buy again from HP.
Date published: 2024-01-24
Rated 1 out of
5
by
R. Velazquez from
Not enough power, no update on exchange
Did not meet expectations, so I sent it back and exchanged for more power. It's been 3 weeks and still haven't received the replacement, nor have I receved any updates on it.
Date published: 2024-01-22
Rated 4 out of
5
by
RK800 from
Great components, weak battery life
I’m no computer expert but I did my best to research about gaming laptops because I wanted something that can run games for a casual gamer. The storage and RAM is great for this, and the processor is very strong, graphics look good to me, however my network is so bad that my games still have high ping and horrible fps so I can’t speak on how well it actually works for games. The fan is quiet for games like valorant at least 30 mins or so before it gets louder, but it’ll be less annoying if you have headphones on. For another lighter game the fan didn’t get loud after an hour. It does get hot but stays within a safe range, it goes to around 140 F when gaming. The omen gaming hub lets you see the temp of the GPU and CPU which is nice and also optimizes your laptop for gaming by freeing ram The battery life is weak though. It doesn’t last outside the charger. I had it around 80% before I took it off the charger and played a game that isn’t that demanding, it died after less than an hour.
Design wise it is really sleek and nice looking. One thing about it that I didn’t expect is that the letters on the keyboard are stylized. This doesn’t really bother me but if you are someone who needs to look down at your keyboard you may get confused. For example in this keyboard font, D and O are indistinguishable.
Date published: 2024-01-04
Rated 3 out of
5
by
Texbucki from
Go elsewhere
Plastic loaded with bloat ware. Heavy and bulky, shipped late. Shipped to wrong address. Thankfully I only wasted an hour with customer service to get my expedite charges removed. Etc. etc
Date published: 2023-12-28
Rated 5 out of
5
by
Henry A1 from
Laptop
Good laptop
Date published: 2023-12-23
Rated 1 out of
5
by
HPTrashCompany from
The last time I'll ever order an HP.
As other users have mentioned, the shipped laptop doesn't appear to reflect the specs listed on the product page. After reading some of these reports, I politely tried to cancel my order about 36 hours after it was placed. HP's website says to call or chat to cancel after the first 24 hours, but I was denied a cancellation. Customer service manager Jayme was sarcastic, unapologetic, and seemed to purposefully ignore simple concepts, suggesting to me that it appeared I was trying to cancel because of "remorse," rather than on the basis of the black and white evidence I presented of HP's bait and switch marketing. On top of all that, my laptop was not delivered much later than the promised date, so there's really no reason why they couldn't have cancelled the order when I tried. Be very cautious before you buy from HP, because as soon as you press the order button they'll treat you like dirt.
Date published: 2023-12-20
Rated 5 out of
5
by
FJCr from
I would buy it again.
I'm very happy with my purchase and would recommend this laptop. Very responsive screen refresh using 802.11ax on 6e. band. I upgraded memory, storage and graphics so I can't really compare it to a base model. I bought this on Black Friday and was pleased to use the discount for upgrades and would do that again.
Date published: 2023-12-18
Rated 4 out of
5
by
Anonymous from
Nice
The computer has excellent performance. However it tracts a lot of finger marks and sometimes crashes often.
Date published: 2023-12-18
Rated 3 out of
5
by
Billy711 from
Idk 🤷♂️
I haven't even downloaded anything yet but even the clicking to go to things like settings is loading slow ..(like sometimes when i click its blank for a second or two before loading things. For instant im clicking the button right to check on the battery level and it doesnt automatically show. The little box pops up blank and then after a second or two it shows the options i can click.) For a i7 and a 13th gen with adequate 16 ram I'd assume something like this would be a breeze for it to do. Secondly the battery kind of drains pretty quick. Though i brought it up to some people and they tell me its normal for a gaming laptop (checking online the battery replacement on amazon is like $35 only so not that big of a deal to replace the battery in the future) i dont really use my computer or this laptop all that much... just saw it on sale and looked like a good deal so i bought it to surf the web only not to really play games. But kind of feel the desktop i bought 2 years ago thats an i5 with 8gb ram is faster 🤔😅 but im basing that only on that little box being blank when i click to go to settings/battery information
Date published: 2023-12-18
Rated 5 out of
5
by
Anonymous from
Very nice laptop
The best laptop I have ever owned
Date published: 2023-12-15
Rated 5 out of
5
by
Anonymous from
HP omen worth it!
One of the beast laptop for gaming
Date published: 2023-12-14
Rated 1 out of
5
by
Anonymous from
Bad
Does not meet my expectation. And, I'm mad about the restocking fee. I never had restocking fee experiences from other computer company, such as Dell, ACER, TSI, etc. HP is the only one charges me that fee.
Date published: 2023-12-07
Rated 5 out of
5
by
Zackyyy from
It fulfills my gaming needs
Works great
Date published: 2023-11-17
Rated 4 out of
5
by
User69420 from
Very good except when it isnt
Performs wells except when it doesn't and there is no indication why performance slowdowns happen.
Date published: 2023-11-11
Rated 2 out of
5
by
Josh S from
Heavy, overpriced
Overall decent but overpriced for what you get, quite heavy form factor considering. Prefer my MBP every time, just got this for specific 3D modeling software use (that is windows only).
Date published: 2023-10-13
Rated 1 out of
5
by
Anonymous from
The Laptop Froze every other time.
This laptop hangs in between the games even basic games also when you switch to 1080p for a youtube video. It also hangs. And there is a weird and loud fan noise that comes and goes. Believe me it will scare you. Worst laptop ever.
Date published: 2023-10-12
Rated 5 out of
5
by
Daver1989 from
Great deal!
Everything I expected, great product, cool finish and detail. It meets my expectations.
Date published: 2023-10-08
Rated 4 out of
5
by
SemiPhotoPro from
Meets my needs
I didn't buy this laptop for gaming, I needed a more robust GPU for processing digital photos. In that respect, it is a big improvement over my previous laptop. The ergonomics is somewhat awkward. The HDMI and USB and AC power ports are at the back of the computer and difficult to reach. It would have been nice to have a SD card reader. I had to buy a third party device to transfer photos from the camera to the laptop.
Date published: 2023-09-21
Rated 4 out of
5
by
Bdelmont from
Good
The camera is not the greatest besides that it's a really nice laptop.
Date published: 2023-09-13
Rated 3 out of
5
by
BRSLTX from
The jury is still out on this computer.
I've only used this computer for a few days. I must say that I am perplexed by what seems to be an unusual number of times when the computer gets hung up on browser pages. I'm also a bit frustrated by the touchpad. I've tried to adjust the sensitivity but I find many times that my push on the trackpad does not bring about the expected action. I am willing to give it more time before I make up my mind about the computer. Perhaps Carbonite running in the background to bring over all of my files from my old computer is having an effect on the function of the computer.
Date published: 2023-08-01