Rated 5 out of
5
by
Jbbb from
Easy to use, very fast speed
Seamless set up . Comes with windows security
Date published: 2024-02-06
Rated 3 out of
5
by
W Pottinger from
First PC DOA, terrible online support
First laptop arrived DOA. Replacement laptop took 2 weeks to arrive even though next business day delivery was promised. HP's website is very poorly designed, requiring multiple log-ins to complete the simplest of tasks. Tech support was needlessly difficult to reach. Based on my experiences engaging with HP so far, I'm concerned about the reliability of this laptop. It has a 3 year warranty but that is only valuable if the customer can navigate HP's terrible online support.
Date published: 2024-01-24
Rated 3 out of
5
by
D. Hannah from
No link to reset password, locked out.
This seem to be a very laptop. I didn't get a chance to use it. I set it up for facial recognition. I stepped away for a few minutes and when I returned I had to log in. It was asking for a password instead of facial recognition. It did not recognize my password and it didn't have a link that said forgot password. There wasn't another option to sign in. I called HP customer service and they tried to assist but that didn't workout. One suggested that I do a factory recovery or call Microsoft. The next representative sent a USB recovery drive. They sent the wrong drive. So unfortunately I had to return the laptop. The screen was smaller than I anticipated. That was my fault. Customer service were easy to reach and they tried to resolved the problem. I spent too much time to get going. I needed a laptop immediately. Unfortunately, I purchased a different brand.
Date published: 2023-12-21
Rated 3 out of
5
by
Surety Bond Lady from
Hate tech and it's getting easier
I'm a new user older citizen
Date published: 2023-12-12
Rated 1 out of
5
by
Kevin G. from
Damaged Laptop, replacment to be seen in 1 1/2 months
Order Laptop before Thanksgiving. Arrived damaged, sent it back, it was reordered and now mid January delivery. I am not happy.
Date published: 2023-12-12
Rated 5 out of
5
by
Patrick2023 from
Fast, light and reliable
Fast, light and reliable
Date published: 2023-11-14
Rated 2 out of
5
by
JW S from
Loud fan
The fan is extremely loud and whirs up and down continuously. I've never had a laptop anywhere near as loud. It's quite distracting and annoying.
Date published: 2023-11-14
Rated 5 out of
5
by
Jameika from
Awesome!
Still new and working on several items, but it is a great computer so far. No complaints and it is super fast!
Date published: 2023-09-28
Rated 5 out of
5
by
Jrse from
So far it’s been good
I’ve had over two weeks, and the set up has been a little more than expected. It has not be difficult, but I was hoping for a plug and play, boot it up, and I’d be off and running. It required more set up screens, applications, etc. However, it’s been a few years since my last purchase.
Date published: 2023-09-16
Rated 5 out of
5
by
Jrse from
Good
a couple weeks in, and so far I’ve been pleased with the purchase of this laptop.
Date published: 2023-09-16
Rated 1 out of
5
by
Stevey J from
Very Disappointed
Computer arrived damaged. Originally I thought it was only a small dent, and accepted a 10% credit. Later, I saw that the screen was damaged. Customer service is difficult to contact even though I have onsite support.
Date published: 2023-08-25