HP 6 month SmartFriend Service
DIGITAL
Other offers available with the product:
Financing options available for all credit scores
Clear the Warehouse Sale
Product # UC5Y5E
- Error troubleshooting
- Software installation & OS Updates
- “How-to” assistance
- Connectivity assistance, Virus removal
- 24/7 on-call tech support, Any brand deviceSee all Specs
3% back in HP Rewards
HP 6 month SmartFriend Service
$0.00
We are here 24/7 to help you with any tech question, big or small. You don't have to call a relative or friend, just call us and we'll get you squared away. Really anything—for any device or brand, just pick up the phone and ask any tech question. All day, every way, we're here to help. Questions about HP SmartFriend? https://www.hp.com/us-en/shop/cv/digitalservicesfaq
Ready to Help 24/7
Connect to a real person who can help you with any of your technical difficulties, big or small. We will help you answer all your "How do I's" for any device, brand, or operating system. We will provide a solution, via phone or secure remote access. We're here, and there, to help.
No problem too small, no issue too big
Your SmartFriend is always available to answer all your "How do I's" and resolve any tech issue you may encounter. Plus, we offer the flexibility of phone support or secure remote access to ensure your problems are solved in the most convenient way possible.
Real People. Real Answers. Hassle-Free Help.
We're here to support you 24/7 over the phone for any deivce, any operating system. Whether you're an early bird or night owl, call when you want, and we will pick up. We can't wait to help you.
Technical Specs
Reviews and Q&A
HP 6 month SmartFriend Service is rated
out of
5 by
163.
Rated 1 out of
5
by
AnUnHappySmartfriendCusto from
Don't by smartfriend for your HP
I had a terrible experience with smartfriend. They are not smart at all. I never got to ask my question. The only thing I got is questions like how many ports do you have, what's your serial number, etc. etc. The person said they are more of a software person than a hardware person. Well, I just bought a new HP and I have hardware questions. Things like: how do I connect multiple computers. When the person picked up the phone, they knew my name and my phone number, but nothing about the device I bought. That is not how a consumer grade experience should work. How it should: I call. They recognize my number, they have my order at their fingertips, the computer configuration and start helping me.
Date published: 2024-02-17
Rated 5 out of
5
by
Galloway from
The Flying Z-Book.
David has been Professional and Knowledgeable in getting my new Z-Book setup, even though he was having to over come my 1st HP Rep NOT telling me that I would need a PCmover Cable and LINK even when I asked him what would I need to Completely transfer the Data from my EliteBook over to my New Z-Book. I Received the Cable but still have NOT Received my LINK, which David Needs. I would give David a 10, and I waited an extra 2 Days so he would be the one to Completely setup my New HP Z-Book.
Date published: 2024-01-30
Rated 1 out of
5
by
Barbara CG from
Inaccurate information and no help or service
The rep who “sold” the SmartFriend service to me misrepresented what it would cover. I called HP to receive help and was told that SmartFriend was not by HP - but was a 3rd party offering - and she could not provide me any help. So I obviously have paid for something totally useless to me.
Date published: 2024-01-25
Rated 1 out of
5
by
Indythree from
Unfair
My computer has not been delivered but my time is already running on the smart friend benefit.
Date published: 2024-01-12
Rated 3 out of
5
by
Theron56 from
Quick answer
I paid for six months to ask one question. The answer was your hard drive is bad so you should get a new computer. How do I get a return for the other five months?
Date published: 2023-12-21
Rated 5 out of
5
by
1108 from
Work home
Monica was great! HP service is awesome
Date published: 2023-12-19
Rated 3 out of
5
by
tt2883 from
virus
I spent 2 hours saturday and 6 hours sunday to get my laptop to get of virus.
The laptop is still not working and the system is still tell me that I have issues.
Date published: 2023-12-10
Rated 1 out of
5
by
Anonymous from
HP printer wireless communication problems
Only purchased because I thought thiis might help solve my printer problem. Didn't help at all and is a waste of moneu
Date published: 2023-12-07
I have a SmartFriend Service Agreement with a monthly subscription and am interested in learning the cost of a six month and one year plan. I would guess those plans would provide the same coverage and be more cost effective.
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Date published: 2023-03-11
HP technical support helped me with an issue last month. Thank you. How do I cancel the monthly support?
Glad we were able to assist! If you used the HP SmartFriend services, just follow these instructions:
HP SmartFriend
Cancel online through the My Subscriptions page or by calling 1-866-211-5207. There are no penalty fees for canceling within 30 days. Changes to the subscription must be made 48 hours before the next scheduled payment.
Thanks for being an HP customer!
Date published: 2024-09-26
Also, why is it so difficult to locate information on my SmartFriend Agreement Plan? I am trying to locate the page that shows my monthly payment for accounting purposes.
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Date published: 2025-10-30
I downloaded MF5900dw print drivers for my Canon laser printer. I am able to print a test page from the Canon software but can not print from Microsoftware Office, Google email or anything else. I tried wireless setup and cable neither one worked.
Our apologies for the issues with this HP product! Please visit our HP Support Page for help resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support at http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Date published: 2024-06-22
How do you clean printhead
Thank you for your question, here is a article explaining the process. https://www.hp.com/us-en/shop/tech-takes/how-to-clean-printhead
Date published: 2025-02-25
I'm getting an error when my PC tries to update Win 11 that says "we couldn't update the system reserved partition". Can the Smart Friend Service help with this?
You would want to contact Microsoft Support directly to help troubleshoot this as it is an issue with the OS. While HP SmartFriend can help troubleshoot, this has to do with the OS directly. Thank you for your question.
Date published: 2025-03-14
My USCIS forms in Adobe PDF and Microsoft Word are printing at 2/3 of their size. Only scanning provides the correct size (unless scaled on the printer). How to Fix? On reading the terms and conditions, providing this question cannot presume infallibility
Return and exchange information
Most items may be returned within 30 days of delivery. A restocking fee of up to 15% of the purchase price may be deducted from your refund for returned items, except where prohibited by law. No restocking fee applies to defective or incorrect items. A restocking fee is not applicable for printers, ink, toner, paper, care packs, software and services. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
