Offsite data recoveryOnsite operating system restorationRemote diagnosis and troubleshootingEscalation management for complex incidentsHelp with MS Office Suite, IE, Acrobat Reader, and more
Remote problem diagnosis and supportNext business day[1] onsite hardware supportReplacement parts and materials includedFormal escalation procedures and managementAccess to electronic support information and tools
Offsite data recoveryOnsite operating system restorationRemote diagnosis and troubleshootingEscalation management for complex incidentsHelp with MS Office Suite, IE, Acrobat Reader, and more